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Monday, March 16, 2020
Press Release: Columbus Water Works' Health and Safety Precautions Related to the Corona Virus
At the Columbus Water Works, the health and safety of our customers, community and employees is our top priority. We provide an essential service that is critically important, and like many other companies in the U.S. and across the globe, Columbus Water Works (CWW) has established Coronavirus preparedness plans, which provide additional stability to our operations.

It is important for you to know that CWW’s drinking water treatment processes provide protection that include filtration and disinfection of our surface water supplies (e.g., those from lakes, reservoirs, or rivers).? These treatments are effective in removing and/or inactivating viruses. Our water meets all current federal and state drinking water requirements. Customers can continue to use and drink water from their tap as usual.

At this time, CWW has initiated our business continuity plans to minimize the risk of exposure to the Coronavirus (COVID-19). As a public health precaution, Columbus Water Works is temporarily suspending all disconnections of water services for non-payment until April 13th. This suspension is to ensure that all members of the Columbus community are able to continue to practice good hygiene, by washing their hands with soap and water, to help mitigate the spread of COVID-19.

In addition to suspending service disconnections, CWW will be closing our customer lobby, located at 1421 Veterans Parkway, to the public beginning Tuesday, March 17, 2020 through Monday, April 13, 2020. At this time, our drive through will remain open to serve customers. CWW will re-evaluate the timelines associated with service disconnections and reopening the customer lobby, as we know more about the risks associated with the COVID-19 virus.
In order to prevent service disconnections after the temporary hold, please continue to make payments on your account. Over the phone payments can be made by calling 1-855-748-1350 or you can make an online payment through our website www.cwwga.org.  If you need additional customer service or are experiencing a financial hardship, please reach out to a customer service representative either over the phone at 706-649-3400 or via email at customerservice@cwwga.org for assistance.  

Columbus Water Works will continue to monitor situational updates provided by the Center for Disease Control, as well as other local, state and federal organizations. We are regularly evaluating the situation and latest developments to determine how we can adopt and amend measures, as necessary, to support our customers, the community we serve, and our employees.

For additional information about the Coronavirus and drinking water and wastewater please visit:
 Thank you for your patience and understanding as we all adjust to the unique challenges of the Coronavirus.

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