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Wednesday, November 21, 2018
thanksgiving 2018
As the holiday season begins, families are planning Thanksgiving dinner menus and ways to celebrate with each other and give thanks. Families go about preparing large feasts including, turkey, dressing, cranberries, casseroles and more! Thanksgiving is a day to eat. For others, this is not the case. The truth is that many families may find themselves without the means to celebrate this Thanksgiving holiday. 

During the holidays, it is essential to not only give thanks for the blessings that we have but also to lend a helping hand to those less fortunate. It is the season for caring and giving. So when you are celebrating with your family and friends this season, please reach out to someone who may be in need.  Monetary donations are not necessary. Time, caring and compassion for one another can often hold more meaning than just a monetary gift.  There are so many ways we can reach out to others in need.  We encourage you all to find a way to help.

Have a wonderful Thanksgiving and don’t forget to connect with us on Facebook!

Monday, November 19, 2018

With the holidays rapidly approaching, families across the country are preparing their homes and menus for holiday visits. This time of year can be hectic, and it’s easy to forget, with all of the holiday activity taking place, to take care of your pipes. Between the time spent cooking and cleaning, disposing of leftover fats, oils and grease may be the last thing on your mind.

Many people don’t realize the effects of pouring fats, oils, and grease down the drain until a problem arises later on. When fats and grease are poured down a drain, they eventually cool and solidify inside the pipe.  The solid mass of fat catches debris and other items. Soon, the pipe will be entirely or partially blocked, leading to costly repairs.

Even if your pipes are not directly impacted by pouring fats, oils, and grease down the drain, those belonging to neighbors may be affected. Clogged ducts in your sewer system can eventually lead to clogs in the main sewer line and cause blockages and equipment failure.


At Columbus Water Works, we host grease recycling events throughout the year for you to properly dispose of your fats, oils, and grease. If you are not able to attend a grease recycling event, we also have ten stationary drop-off sites located throughout Columbus. For your convenience, these sites are available 24-hours a day, seven days a week. More information about grease recycling is available here.

Let’s work together this Thanksgiving to keep the fats, oils, and grease out of your drains!

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Thursday, November 15, 2018
If you have not already winterized your home, you may want to consider doing it now. Water lines can easily freeze and cause damage to your home when temperatures drop below 25° Fahrenheit. If the proper steps are taken to prepare your water pipes for cold conditions, by insulating them, the cold weather might not be as bad.  

Below are some “Do-It-Yourself” tips that only require a small amount of money and a little bit of time. If these steps are taken before the cold temperatures hit, you may be able to avoid major damage and repair costs.
  • Locate your shut-off valve and be sure it is working properly in case you experience a burst pipe and need to turn off your water in a hurry.
  • Close, seal, and/or insulate crawl space and attic space openings. These are the most vulnerable pipes during cold weather. The local hardware store will have insulation materials and instructions for installation.
  • Consider using an outdoor faucet cover. It will both protect the spout and the water lines that provide water for your outdoor use.
  • Have your irrigation system serviced to winterize your sprinklers so they will be safe and ready to use again in the spring. This includes turning off your system and blowing excess water out of your sprinklers. Your system is now dry and won’t be likely to freeze in the harsh winters.
If you discover your water lines have frozen, please do not panic. Simply follow the steps below. If at any time you are uncertain of what steps to take, please consult a professional to avoid causing more damage.
  • Turn on your faucets. If nothing comes out, turn off the water at the main shut-off valve, leave the faucets on and call a plumber.
  • Thaw frozen pipes with warm air from a hair dryer, if practical. Start by warming the pipe as close to the faucet as possible, working toward the coldest section of the pipe. Never thaw a pipe with a torch or other open flame.
  • Have your plumber’s telephone number handy, just in case you experience a broken or frozen water pipe.
If you have a broken water pipe in your home or business and are unable to stop the water from leaking due to the break, please call Columbus Water Works at: 706-649-3400. 

You should request a temporary shut-off and a service technician will come to your home to perform an emergency disconnect. This will avoid additional damage to your home or property, as well as unnecessary cost on your water bill.  Once the line is repaired, make sure to call customer service to restore water service to your home or business.

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Wednesday, November 07, 2018
veterans day 18
Columbus, Georgia is fortunate to have Fort Benning as a neighbor to our community.  Our neighbors represent the brave men and women serving our country.  The rich history of our neighboring military base allows us the opportunity to learn more about our country and the years of sacrifice these soldiers and their families have made and are still making today: protecting our freedom. 

In recognition of Veterans Day, Columbus Water Works would like to share the history about why Americans take this day specifically to honor these heroes.  On November 11, 1918, an Armistice agreement was signed, declaring a cease-fire and prompting negotiations to end World War 1.  In 1919, President Wilson proclaimed November 11 “Armistice Day”, commemorating our soldiers for their heroism.

In 1938, Armistice Day became an official Holiday. A day to pay tribute to ALL our Soldiers; a day to remember those who gave their lives, who have survived the battlefield, who are in the midst of battle and those preparing for battle.  Later in 1954, President Eisenhower renamed this holiday Veterans Day. 

On Sunday, November 11, please take a moment to reflect on the sacrifices so many make to protect your freedom and what that freedom affords you and your family.  Say “Thank You” to our neighbors at Fort Benning.

On behalf of Columbus Water Works, “Thank you for your service, your sacrifices, and your bravery.”

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Friday, November 02, 2018
The holiday season is approaching and the number of scams directed at customers are starting to increase. Recent scams have included online posting of advertisements offering to pay your utility bill for a flat rate, people posing as utility workers to gain access to someone’s home, business or bank account information, or phone calls warning that your service is scheduled to be interrupted unless immediate payment is made to the caller.

Below are some tips to help you this holiday season:

  • When paying your water bill, please be vigilant with your money. There are legitimate third party payment processors to help you pay your bills, such as grocery stores, gas stations, and banks. If you are unsure about a vendor, we recommend visiting our website www.cwwga.org  and paying your water bill to us directly. By paying your bill to us directly, you will not have additional fees for electronic payment processing. Additional payment options can be found at: http://www.cwwga.org/plaintext/customerservice/paymentoptions.aspx.
  • All CWW employees have a Photo ID badge identifying their name and employee number. If you are uncertain of their validity, please ask to see their badge. If you are still unsure, please call 706-649-3400 and a customer service representative will assist you.
  • If there is work being done near your home, a CWW employee may knock on your door to notify you of the work and any disruptions to service, otherwise employees will only come to your home if prior arrangements have been made.
  • CWW employees will not come to your home asking for personal information or money.
  • CWW does not contact customers asking them to make immediate payments over the phone to avoid disconnection of services. If you receive a phone call from someone claiming to work at CWW asking for immediate payment on your account, please report the issue to the Columbus Police Department.
Monday, October 22, 2018
Halloween banner

“Spooktober” is here! Halloween is coming up fast, and families throughout the community are getting ready - searching for the perfect costume, carving pumpkins and decorating their homes. Being able to enjoy this kid-friendly holiday in the safest way possible is very important to the Columbus Water Works. To assist in this effort, we have compiled a list of safety tips below:

Trick-or-Treating Safety Tips:
  • The Columbus Police Department advises trick-or-treating between 6 p.m. to 8:30 p.m.
  • Children under the age of 12 should not be alone at night without adult supervision. If kids are mature enough to be out without supervision, they should travel in groups and stick to familiar areas that are well lit.
  • When selecting a costume, make sure it is the right size to prevent trips and falls.
  • Choose face paint and makeup whenever possible instead of masks, which can obstruct a child’s vision.
  • Always walk on sidewalks or paths. If there are no sidewalks, walk facing traffic as far to the left as possible. Children should walk on direct routes with the fewest street crossings.
  • Children and adults are reminded to put electronic devices down, keep heads up and walk, don’t run, across the street.
  • Do not let your kids eat anything until you can check the candy first.

In addition to trick-or-treating, other family functions are taking place in our community in celebration of Halloween. Muscogee Moms has a Fall Festival guide, which lists many events where you and your family can safely have fun. 

Be safe and enjoy your Halloween! 

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Wednesday, September 26, 2018
Columbus DayOn October 12, 1492, Christopher Columbus was the first European to discover the North American continent, which was referred to as the New World at that time. His discovery was the beginning of what would become later, our great nation, the United States of America.

President Franklin D. Roosevelt proclaimed Columbus Day a national holiday in 1937. It was originally observed annually on October 12th, but in 1971, the observance day was changed to the second Monday of every October. Today, the holiday is dedicated to honor Christopher Columbus’s achievements and celebrating our Italian-American heritage. 

In observance of Columbus Day, our offices will be closed on Monday, October 8th, 2018. If you experience a water related emergency during this time, please call 706-649-3400.  Emergency crews will be available to assist you.

Enjoy your holiday! For more information on the history of Columbus Day, please visit: http://www.history.com/topics/exploration/columbus-day

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Tuesday, September 11, 2018

On September 11, 2001, the United States suffered a great tragedy when four planes were hijacked and deliberately flown into two important buildings: the Pentagon in Washington D.C. and the Twin Towers of the World Trade Center in New York City.  This devastating attack claimed the lives of over 3,000 people and more than 400 police officers and firefighters.  As a nation, we stood together to overcome the largest terrorist attack on our soil.  Today, 16 years later, we still stand together to honor the many lives lost and to pay tribute to the bravery of the men and women who worked tirelessly to find survivors.

On December 18, 2002, President Bush signed a resolution into law proclaiming September 11 as Patriot Day.  On this day each year, our nation joins together to honor the lives lost.  Although Patriot Day is not a federal holiday, the United States joins together at 8:46 a.m. marking the time the first plane flew into the World Trade Center with special church services, prayers and moments of silence.  In addition, flags are flown at half-staff as a mark of respect.

We encourage the community to join us in a moment of silence on Tuesday, September 11 at 8:46 a.m. in remembrance of those who lost their lives and for those who risked their lives for one another during this tragedy. 

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Friday, September 07, 2018
A well maintained infrastructure is essential to being able to properly serve the community.  At the Columbus Water Works, we place a high level of priority on preventative maintenance, inspection and repair of our infrastructure.  As a water and wastewater utility, our infrastructure is mostly underground making it harder to inspect and more difficult to replace than infrastructure that is above ground.  By focusing on preventative maintenance we are able to extend the life of our water and sewer lines as well as limit the impact on our customers.

One of our maintenance programs utilizes technology designed to control costs and to limit ground disturbance.  This process is called Cured In Place Pipe (CIPP).  CIPP is designed to repair existing sewer pipes while the pipe is still underground.  The contractor uses a custom sized liner designed for a specific sewer pipe and inserts the liner into the pipe from an upstream or downstream manhole.  The liner is then treated with hot water and it takes shape of the existing pipe.  Once this process is completed, the pipe has a brand new inner layer and extending its useful life.

In July, 2018 we entered into a new phase of Collection System Rehabilitation with Layne Inliner to perform inspections and make necessary repairs using the CIPP process in areas identified in order of priority.  Layne Inliner will begin their inspections throughout Muscogee County on Monday, September 10, 2018.   As repairs are identified, they will begin the necessary work.  In an effort to keep our customers informed, we will be posting notifications on our Facebook page.  Customers who will be directly impacted by this work will receive a door hanger with more details pertaining to their neighborhood.

We appreciate your assistance as we work to maintain our wastewater system.  Please follow us on our Facebook page for updates on this program and other projects in the community.
Monday, August 27, 2018
Labor DayMany Americans today celebrate Labor Day without realizing the real meaning behind this monumental holiday.  Did you know that Labor Day is a day paying tribute to our ancestors who transformed working conditions in our country?  Their struggles and sacrifices not only shaped our country’s workforce regulations, it also propelled our industrial advances allowing the United States of America to be the prosperous nation we are today.

Their struggle was significant and the workers had finally had enough in the late 1800’s when they joined together to form workers unions.  Together they fought for safer working conditions, reasonable pay and reasonable working hours.  As a result of their bravery, we no longer have children working in factories.  Companies are required to ensure safety precautions are made while we do our tasks. We have set guidelines for the number of hours we work each week and minimum pay requirements preventing employers from paying us less than livable wages. 

After the peak of the protests in 1894, the federal government passed an act acknowledging Labor Day as an official holiday.  The holiday was declared in attempts to mend the strained relationships between the workers, the government and the industries.

This year, while you celebrate with your families, please remember the hardships and sacrifices they made to make our country a better place to work and live.

In honor of their hard work and dedication, the Columbus Water Works will be closed on Labor Day, Monday, September 3, 2018.  If you have a water related emergency, please call 706-649-3400. Emergency Crews will be available.

Monday, August 20, 2018
Did you know that flushing the wrong things down your toilet or pouring them down your drain can be extremely costly and cause damage to your home, neighborhood and city? Keep reading to find out how…

Every time you use your toilet, shower, washing machine, garbage disposal or dishwasher, wastewater leaves your home through pipes that connect to the Columbus Water Works’ sewer system. When the wrong items are flushed or poured down your drain, it can cause sewer backup in your home, sewer releases into the environment and damage the sewer system. This would have a major impact on many and cost us all a great deal of money to repair the damage.

So, what can you do to help prevent this from happening? You can be mindful of what you flush down your toilet, pour down your drain and take responsibility with us to protect our sewer system. Below is a list of products that should not be flushed (nor poured), because they do not dissolve in your drains and clog pipes and pumps.

•Paper Towels/Rags Diapers
•Disinfecting Wipes/Baby
•Wipes Disposable Wipes/Products
•Cat Liter
•Food Products
•Mop Refills
•Dental Floss
•Feminine Hygiene products
•Hypodermic needles

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Tuesday, August 07, 2018
Columbus Water Works (CWW) has received this esteemed national recognition by the Water Environment Federation as a Utility of the Future Today 2018 for Watershed Stewardship. The Utility of the Future program seeks to promote and recognize utilities that are building on a foundation of excellent management and help small, medium, and large utilities transform their operations over time.

Columbus Water Works is dedicated to meeting the ever-increasing challenges of sustainability, innovative technology and green energy while protecting the environment and preserving our most precious resource – water. CWW has always had a philosophy of being at the forefront of rules and regulations that affect our operations. This philosophy extends to our Watershed Stewardship and Source Water Assessment Plan (SWAP). The SWAP developed through a partnership between the United States Environmental Protection Agency (USEPA), Georgia Environmental Protection Division (EPD), Alabama Department of Environmental Management (ADEM), CWW, Georgia Power, Mead Coated Board, Inc., (now WestRock) and other stakeholders and water purveyors, was developed in conjunction with an inter-state watershed study.

Columbus was one of the first drinking water communities in Georgia to initiate the requirements of the SWAP.  In 2001, CWW and regional partners completed a Middle Chattahoochee River Watershed Study which included a Regional Source Water Assessment and Protection Program of surface water intakes for CWW, the City of West Point, the Chattahoochee Valley Water Supply District, and Harris County Water Department in Georgia and Opelika Water Works, Phenix City Utilities and Smiths Water and Sewer Authority in Alabama. CWW continues to facilitate regional source water protection practices of communicating, monitoring and delineating strategies for intake protection. CWW completed the regional Watershed Stewardship and Source Water Assessment Plan for surface water systems as of May, 2018. 

Columbus Water Works is one of 32 water utilities from across the U.S. recognized as forward-thinking, innovative utilities that are providing resilient and value-added service to communities.

The Utility of the Future Today program was launched in 2016 by four water sector organizations—the National Association of Clean Water Agencies (NACWA), the Water Environment Federation (WEF), the Water Environment & Reuse Foundation (WE&RF) and WateReuse, with input from the U.S. Environmental Protection Agency (EPA).

The Utility of the Future Today concept is being promoted as the nation’s water system faces challenges such as aging infrastructure, water pollution, workforce shortages, and impacts of climate change, including drought, floods, storms, and sea level rise. The 25 utilities recognized in 2018 are transforming operations to meet challenges by recovering resources, engaging in the community, forming untraditional partnerships, and building an internal culture of innovation.

“The innovations coming to the water sector present an opportunity for a paradigm shift in the way utilities think about and solve long-standing challenges to clean and reliable water,” said Eileen O’Neill, Executive Director of the Water Environment Federation. “WEF is excited to recognize Columbus Water Works for embracing innovative ways to better serve their communities.” 

Columbus Water Works will be recognized during an awards ceremony at WEFTEC 2018 – WEF’s 91st annual technical exhibition and conference – this October in New Orleans.
Monday, August 06, 2018
Columbus Water Works, Keep Columbus Beautiful and the Muscogee County Sheriff’s Department are teaming up again, to hold another Grease Recycling and Pharmaceutical Disposal Event! On Saturday August 11, 2018 from 10am to 2pm we will be at Citizens Trust Bank on Macon Road or Big Lots on Sidney Boulevard, collecting used cooking grease and old or unused medications. Please join us in our efforts to protect the environment by bringing your used cooking grease and old medications for recycling and proper disposal.

The recycling of old medications and used cooking grease are a part of our initiative to be good stewards of the environment. By collecting them, we help to prevent the clogging of sewer lines which can be costly as well as provide a supplemental power source for our wastewater treatment plant.

If you can’t make it to the event, there are also eight (8) stationary drop-off sites located throughout Columbus. These sites are available 24-hours a day, 7 days a week for your convenience. Thank you for your assistance in keeping cooking grease out of the sewer lines.

To learn more about this event, please visit our website: www.cwwga.org

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Monday, July 30, 2018

        July is national pet hydration month. If you didn’t know, now you do! And even though July is almost over, the hot weather will continue. Proper hydration is just as important for humans as it is for pets. While water only makes up 60 percent of an adult human body, for animals, water makes up about 80 percent of their bodies. For both humans and dogs however, proper hydration is critical to avoid serious health concerns.

        According to Pet Safe, your pet needs one ounce of water per pound of body weight. That means a 50 pound dog needs at least 50 ounces of water. And 50 ounces of water is equal to about three plastic bottles of water. But, if you’re wondering how to meet your pets’ hydration needs, we’ve provided tips below on the different ways to ensure your furry friend is properly hydrated.

If you’re hitting the road, fill up re-usable water bottles at home.

        Before you head on your road trip, fill up re-usable water bottles with clean water right from your tap. This way when you stop during your trip you’ll already have clean drinking water with you.

Also, don’t forget to bring a travel water bowl.

        If you’re traveling this summer and plan on spending a lot of time on the road, bring a water dish for your pet. You can use those water bottles you filled up at home to hydrate your pet while on the road.

When you’re not on the road, wet the pet food.

        Dry pet foods only provide a small amount of hydration for your pet. Your pet does not have as many opportunities to hydrate by eating dry food. But you can add water to pet food and re-hydrate the food. This method is also beneficial for pets that don’t drink much out of water bowls.

Let’s work together to keep our furry friends hydrated!

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Monday, July 16, 2018

Summer is a great time to take a break from the day-to-day routine and surround yourself with loved ones. Many of your breaks, “stay-cations” or vacations this summer will probably revolve around water. Your vacation might include a pool, lake, beach or a water park, but there are also other ways water can be a part of your vacation. Check out the tips below for information on how to keep water in mind before and during your vacation.

Before your vacation starts:
•Set your sprinklers on a timer system to keep your yard in good shape before you leave. And while you’re at it remember to plan out a watering schedule for your plants. Some plants may need more water than others. Ask around for neighbors or friends willing to water your plants while you’re away.

•If you have any animals you plan to leave at home, make sure they have access to fresh water daily. This is where having a willing neighbor or friend comes in handy. The same neighbor or friend watering your plants, can see about your four-legged family member also.

•Ensure that your pool is full before you leave. If your pool has an automatic pump this will help the motor run smoothly while you are gone.

•Check your faucets for leaks before you leave.

During the drive or plane ride:
•Bring a reusable water bottle with you. Anytime you stop, refill the bottle and stay hydrated.

•Eat fruits and vegetables along the way. Fruits and vegetables contain plenty of water and can be a delicious way to stay hydrated.

During the trip:
•Keep that reusable water bottle with you and keep it clean. Refill your bottle whenever you can and drink plenty of water.

•And lastly, have fun!

Tuesday, June 26, 2018
independance day
Independence Day is a day to honor our ancestors’ courageous fight and the many men and women who continue to protect it. Their sacrifices allow us to be free.  Many of our customers celebrate with backyard cookouts, picnics, family gatherings and community events. 

Columbus Water Works wishes you all a Happy Independence Day.  In recognition of this national holiday, we will be closing our offices on Wednesday, July 4, 2018.  Our offices will reopen again on Thursday, July 5, 2018.

If you need to make a payment on your account, you may pay online by visiting our website (www.cwwga.org) or call our automated payment system (1-855-748-1350).  Please have your account number when making your payment.  You may also use our overnight drop box located in our customer service parking lot at 1421 Veterans Parkway.

If you experience a water related emergency during this time, please call 706-649-3400.  Emergency crews will be available.
Tuesday, June 05, 2018
Quality drinking water is essential in nearly every aspect of life. As a part of the Safe Drinking Water Act, the U.S. Environmental Protection Agency (EPA) sets many water quality regulations to ensure every community has access to clean drinking water.  In addition to regulating the water treatment process and the quality of distributed drinking water, every water provider must provide an annual Consumer Confidence Report (CCR) to every customer.

The CCR provides vital information about each community’s drinking water and is designed to give community members an understanding of their water quality. Information included in the CCR is the water source, possible contaminants, water quality test results for the previous calendar year and educational health information.

Columbus Water Works (CWW) is mailing the annual CCR directly to all of our customers this week.  We are pleased to inform you that your drinking water quality is excellent and that CWW is in compliance with all state and federal guidelines for drinking water.  We are committed to delivering high quality drinking water. We remain vigilant in meeting the challenges of source water protection, water conservation and community education while continuing to deliver safe drinking water to everyone in the community.

When you receive your copy of the 2017 CCR, please take a moment to review the report and see how your drinking water measures up to the regulations.  If you do not receive a copy or would like another copy, you may visit our main office, located at 1421 Veterans Parkway or visit www.cwwga.org to view a digital copy.

To view a digital copy of the 2017 Water Quality Report, click here.

Monday, May 21, 2018
Memorial DayMemorial Day is fast approaching and our community has begun preparations for celebrations honoring the lives lost during times of war.  Each national holiday has its own history and it is important to understand that history in order to preserve its purpose.

Memorial Day used to be known as “Decoration Day”.  In 1866, one year after the Civil War ended, communities would join together to decorate the graves of the fallen with flowers.  Each community designated their own day of remembrance.  After World War 1, Decoration Day became Memorial Day to include fallen soldiers in every American War.

In 1971, Memorial Day became a national holiday that is celebrated on the last Monday of May.  U.S. Congress also established a National Moment of Remembrance at 3 p.m. (local time) for all Americans to pause in an act of national unity for one minute.

On Memorial Day, as you pay tribute to the many lives lost during battle, please join us for a moment of silence at 3 p.m.

In observance of Memorial Day, Columbus Water Works’ offices will be closed on Monday, May 28, 2018. Emergency Crews will be available, if you have a leak or other water related emergency, please call 706-649-3400.

For more information regarding Memorial Day, visit: http://www.history.com/topics/holidays/memorial-day-history
Monday, May 07, 2018
The first Monday in May is Water Professionals Appreciation Day in Georgia. In 2015, Governor Deal along with other  government officials approved this bill and signed it into law.  This day is designated to recognize water professionals of all levels, from lab analysts to operators, engineers to consultants, and others.

Safe and reliable drinking water is essential to a community's health.  It directly impacts public health, fire protection, medical services, industry, agriculture and more.  The water professionals at Columbus Water Works have dedicated their careers to ensure that you have access to high quality drinking water every time you turn on your tap. At the Columbus Water Works, we are proud to serve the residents of our community. We operate around the clock to provide our customers with clean drinking water and reliable services.  We take pride in our work and our role in supporting our local economy. 

In addition to our commitment to providing you with clean safe drinking water, we also dispose of waste water. Proper wastewater disposal includes safe and efficient collection and thorough wastewater treatment. Once treated, we are able to safely return this water back in to the river.  By returning cleaned wastewater back into the river, it helps to sustain this water resource for other communities down stream from Columbus, Georgia. 

Thank you for trusting us to supply your drinking water!

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Friday, April 27, 2018
For the past several years, Columbus Water Works (CWW) has been diligently working to replace residential water meters that have reached the end of their useful life.  In accordance with State and Federal requirements, the new residential meters (5/8-inch) being installed include a built-in backflow prevention device.  This device prevents water from re-entering the public water system once it passes the meter.  These devices may cause a slight change in the water pressure in your home and create a “closed” system that may produce plumbing issues due to thermal expansion.  For more information on Backflow Prevention please click here.

In an effort to reduce plumbing issues and costly plumbing adjustments, CWW has created a Thermal Expansion Device (TED).  This device connects to your washing machine’s cold water connection and provides a release for excess pressure.  CWW provides these devices to our customers for $25.  (This is the exact cost we pay to produce each device.)  Although a TED device is not the only option for home owners to address thermal expansion; however, it is the only option provided by CWW.  If you are interested in purchasing a TED, please come to our office at 1421 Veterans Parkway Monday through Friday between 9 am and 5 pm.  A customer service representative will be able to assist you.

If your property is scheduled to have the water meter replaced, CWW will mail out a certified letter to the billing address on file. The letters are mailed several months in advance to allow property owners the opportunity to prepare for these changes.  Each certified letter includes an informational pamphlet explaining thermal expansion and our office contact number if you have additional questions or concerns. To view a copy of the pamphlet included in each certified letter, please click here.

If someone is not available to sign for the certified letter, post office will leave notification for the addressee. If you receive this notification, it is important that you pick up the letter and review the information provided.

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