Columbus Water Works

Employment

FAQ

Customer Service > Payment Options

Payment Options
We know our customers have busy lives and need choices when it comes to making payment for services. That's why Columbus Water Works is pleased to offer a variety of options when it comes to paying your bill, whether it's by phone, online, or in-person. Check out the options below to see which one best fits your needs. E-tap online Phone Automatic Bank Draft Mail In-Person
Important Information about paying your bill

Payment arrangements Please remember that your water bill is due when received. Prompt payment is critical to ensuring all customers can continue to receive the most cost-efficient service possible. However, Columbus Water Works also recognizes that situations may arise that may make on-time payment of your bill difficult or impossible. You may request an extension using eTAP online or eTAP by phone at (706) 649-3311. A customer service representative is also available at (706) 649-3303. Disconnection If your water service is temporarily discontinued for lack of payment, a delinquent fee will apply to the outstanding balance. Please note that a responsible party must be present at the property in order for service to be restored. Water service will be restored on the same day that service was disconnected for non-payment provided payment is received by 2 p.m. If payment is received after 2 p.m., service will be restored on the next business day. Non Sufficient Funds (NSF) Checks If a written check is returned for insufficient funds, the check and all applicable charges will need to be paid at CHECKCARE Systems, located at 3907 Macon Road. Electronic Checks returned for insufficient funds must be paid at the Columbus Water Works' office located at 1421 Veterans Parkway. A small handling fee will be charged. If water services are interrupted for a returned check or electronic check, full payment of the check amount, applicable charges, and a reconnection fee must be paid prior to restoration of service. Only cash, money order or credit/debit card will be accepted for payment. The occurrence of two returned checks on any account within a 12-month period shall place the customer on a "cash only" basis. The customer may request their account to be reviewed for acceptability of payment by check after one year.