Contact Us


If you have a water related emergency when our offices are closed, please call our customer service number 706-649-3400. Emergency crews are available 24 hours a day, 7 days a week.  

Click here
to send inquiries to our Customer Service department.
Click here to send general correspondence. 

By Phone:
Main Office: (706) 649-3400
Customer Service: (706) 649-3400
  • Telephone customer service is available from 8:00 a.m. to 5:00 p.m. daily, except holidays and weekends
  • Effective on Monday, October 22, 2018 our telephone customer service hours will change to 8:30 a.m. to 5 p.m.
  • Lobby hours are 9:00 a.m. to 5:00 p.m.daily, except holidays and weekends
  • Drive thru available 8:00 a.m. to 5:00 p.m. daily, except holidays and weekends

By Fax:
(706) 494-5223

Mailing Address:
Columbus Water Works
1421 Veterans Parkway
P.O. Box 1600
Columbus, Georgia 31902-1600