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Monday, July 16, 2018

Summer is a great time to take a break from the day-to-day routine and surround yourself with loved ones. Many of your breaks, “stay-cations” or vacations this summer will probably revolve around water. Your vacation might include a pool, lake, beach or a water park, but there are also other ways water can be a part of your vacation. Check out the tips below for information on how to keep water in mind before and during your vacation.

Before your vacation starts:
•Set your sprinklers on a timer system to keep your yard in good shape before you leave. And while you’re at it remember to plan out a watering schedule for your plants. Some plants may need more water than others. Ask around for neighbors or friends willing to water your plants while you’re away.

•If you have any animals you plan to leave at home, make sure they have access to fresh water daily. This is where having a willing neighbor or friend comes in handy. The same neighbor or friend watering your plants, can see about your four-legged family member also.

•Ensure that your pool is full before you leave. If your pool has an automatic pump this will help the motor run smoothly while you are gone.

•Check your faucets for leaks before you leave.

During the drive or plane ride:
•Bring a reusable water bottle with you. Anytime you stop, refill the bottle and stay hydrated.

•Eat fruits and vegetables along the way. Fruits and vegetables contain plenty of water and can be a delicious way to stay hydrated.

During the trip:
•Keep that reusable water bottle with you and keep it clean. Refill your bottle whenever you can and drink plenty of water.

•And lastly, have fun!

Tuesday, June 26, 2018
independance day
Independence Day is a day to honor our ancestors’ courageous fight and the many men and women who continue to protect it. Their sacrifices allow us to be free.  Many of our customers celebrate with backyard cookouts, picnics, family gatherings and community events. 

Columbus Water Works wishes you all a Happy Independence Day.  In recognition of this national holiday, we will be closing our offices on Wednesday, July 4, 2018.  Our offices will reopen again on Thursday, July 5, 2018.

If you need to make a payment on your account, you may pay online by visiting our website (www.cwwga.org) or call our automated payment system (1-855-748-1350).  Please have your account number when making your payment.  You may also use our overnight drop box located in our customer service parking lot at 1421 Veterans Parkway.

If you experience a water related emergency during this time, please call 706-649-3400.  Emergency crews will be available.
Tuesday, June 05, 2018
Quality drinking water is essential in nearly every aspect of life. As a part of the Safe Drinking Water Act, the U.S. Environmental Protection Agency (EPA) sets many water quality regulations to ensure every community has access to clean drinking water.  In addition to regulating the water treatment process and the quality of distributed drinking water, every water provider must provide an annual Consumer Confidence Report (CCR) to every customer.

The CCR provides vital information about each community’s drinking water and is designed to give community members an understanding of their water quality. Information included in the CCR is the water source, possible contaminants, water quality test results for the previous calendar year and educational health information.

Columbus Water Works (CWW) is mailing the annual CCR directly to all of our customers this week.  We are pleased to inform you that your drinking water quality is excellent and that CWW is in compliance with all state and federal guidelines for drinking water.  We are committed to delivering high quality drinking water. We remain vigilant in meeting the challenges of source water protection, water conservation and community education while continuing to deliver safe drinking water to everyone in the community.

When you receive your copy of the 2017 CCR, please take a moment to review the report and see how your drinking water measures up to the regulations.  If you do not receive a copy or would like another copy, you may visit our main office, located at 1421 Veterans Parkway or visit www.cwwga.org to view a digital copy.

To view a digital copy of the 2017 Water Quality Report, click here.

Monday, May 21, 2018
Memorial DayMemorial Day is fast approaching and our community has begun preparations for celebrations honoring the lives lost during times of war.  Each national holiday has its own history and it is important to understand that history in order to preserve its purpose.

Memorial Day used to be known as “Decoration Day”.  In 1866, one year after the Civil War ended, communities would join together to decorate the graves of the fallen with flowers.  Each community designated their own day of remembrance.  After World War 1, Decoration Day became Memorial Day to include fallen soldiers in every American War.

In 1971, Memorial Day became a national holiday that is celebrated on the last Monday of May.  U.S. Congress also established a National Moment of Remembrance at 3 p.m. (local time) for all Americans to pause in an act of national unity for one minute.

On Memorial Day, as you pay tribute to the many lives lost during battle, please join us for a moment of silence at 3 p.m.

In observance of Memorial Day, Columbus Water Works’ offices will be closed on Monday, May 28, 2018. Emergency Crews will be available, if you have a leak or other water related emergency, please call 706-649-3400.

For more information regarding Memorial Day, visit: http://www.history.com/topics/holidays/memorial-day-history
Monday, May 07, 2018
The first Monday in May is Water Professionals Appreciation Day in Georgia. In 2015, Governor Deal along with other  government officials approved this bill and signed it into law.  This day is designated to recognize water professionals of all levels, from lab analysts to operators, engineers to consultants, and others.

Safe and reliable drinking water is essential to a community's health.  It directly impacts public health, fire protection, medical services, industry, agriculture and more.  The water professionals at Columbus Water Works have dedicated their careers to ensure that you have access to high quality drinking water every time you turn on your tap. At the Columbus Water Works, we are proud to serve the residents of our community. We operate around the clock to provide our customers with clean drinking water and reliable services.  We take pride in our work and our role in supporting our local economy. 

In addition to our commitment to providing you with clean safe drinking water, we also dispose of waste water. Proper wastewater disposal includes safe and efficient collection and thorough wastewater treatment. Once treated, we are able to safely return this water back in to the river.  By returning cleaned wastewater back into the river, it helps to sustain this water resource for other communities down stream from Columbus, Georgia. 

Thank you for trusting us to supply your drinking water!

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Friday, April 27, 2018
For the past several years, Columbus Water Works (CWW) has been diligently working to replace residential water meters that have reached the end of their useful life.  In accordance with State and Federal requirements, the new residential meters (5/8-inch) being installed include a built-in backflow prevention device.  This device prevents water from re-entering the public water system once it passes the meter.  These devices may cause a slight change in the water pressure in your home and create a “closed” system that may produce plumbing issues due to thermal expansion.  For more information on Backflow Prevention please click here.

In an effort to reduce plumbing issues and costly plumbing adjustments, CWW has created a Thermal Expansion Device (TED).  This device connects to your washing machine’s cold water connection and provides a release for excess pressure.  CWW provides these devices to our customers for $25.  (This is the exact cost we pay to produce each device.)  Although a TED device is not the only option for home owners to address thermal expansion; however, it is the only option provided by CWW.  If you are interested in purchasing a TED, please come to our office at 1421 Veterans Parkway Monday through Friday between 9 am and 5 pm.  A customer service representative will be able to assist you.

If your property is scheduled to have the water meter replaced, CWW will mail out a certified letter to the billing address on file. The letters are mailed several months in advance to allow property owners the opportunity to prepare for these changes.  Each certified letter includes an informational pamphlet explaining thermal expansion and our office contact number if you have additional questions or concerns. To view a copy of the pamphlet included in each certified letter, please click here.

If someone is not available to sign for the certified letter, post office will leave notification for the addressee. If you receive this notification, it is important that you pick up the letter and review the information provided.

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Thursday, April 19, 2018
The Columbus Department of Fire and EMS will be conducting their annual fire hydrant inspections through May 31, 2018.  These inspections help to ensure fire hydrants throughout the community are in proper working condition for fire fighters to use during emergencies. 

The fire hydrant inspection process can cause slightly discolored water for customers nearby.  If you experience discolored water in your home or business, please run your water for a few minutes and it will clear up.

Thank you for your patience and understanding while the fire department inspects the community's fire hydrants.

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Tuesday, April 17, 2018
Spring is here! The spring season brings warm temperatures and longer days. This is a great time of the year to enjoy all that Mother Nature has to offer! Columbus Water Works has put together a few tips to help you care for your lawn this spring season. Keep these tips in mind as you go about watering your lawn for the best results.

  1. Water during early morning hours. Watering during the heat of the day or at night can actually harm your lawn.  “Scald” or “burn” damage occurs when hot sunlight hits water droplets that cling to leaves.  The tiny droplets imitate powerful, miniature magnifying glasses.  At night, cool, moist conditions create an ideal environment for lawn diseases to develop.

  2. Soak six inches into the grass. Water your lawn long enough to moisten the soil at least six inches down. To test whether or not your lawn needs a soaking, step on the grass.  If it springs back up, you don’t need to water.  If it stays flat, it’s time to water again.

  3. Use pulsating sprinklers. If you don’t have a built in lawn sprinkling system, a pulsating sprinkling system is good alternative for watering your lawn. The pulsating sprinkling system sprays water horizontally in all directions.

  4. Water new grass lightly. Relatively new lawns should be watered lightly. Unlike mature lawns, younger lawns have not had the chance to take root. Intense watering could potentially wash away new seeds.

  5. Delay regular lawn watering. Watering your lawn correctly is essential to good lawn health. Delaying lawn watering during the first cool weeks of spring encourages deeper rooting.

  6. Watch the clock or get a timer. Make sure you are watering your lawn responsibly. Over watering or under watering of your lawn can lead to undesirable results.  A timer will automatically shut off your sprinkler, which ensures that your lawn will get a proper watering.

Remember that outdoor watering is permitted daily from 4 pm to 10 am.

For more waterSmart tips, 
visit www.ConserveWaterGeorgia.net
Tuesday, March 20, 2018
Columbus Water Works is a proud WaterSense Partner. As a WaterSense Partner, we participate in nationwide events such as Fix-A-leak week, which usually takes place during the third week of March every year.

What is WaterSense?
WaterSense is voluntary partnership that is sponsored by the Environmental Protection Agency (EPA). The Water Sense Program includes a label that identifies water efficient products. These labels can also be as used a resource to help save and conserve water. WaterSense works with manufacturers, retailers, distributors, homebuilders, irrigation professionals and utilities. As of 2018, WaterSense has more than 1,738 organizational partners.

WaterSense Labeled Products
WaterSense has products available that promote smarter water and energy use. These products are backed by an independent, third-party certification and meet EPA’s specifications for water efficiency and performance. You can find WaterSense labels on toilets, shower heads, faucets and sprinklers. WaterSense can make a difference in the amount of water used. According to the EPA’s WaterSense website, since 2016 the program has saved 2.1 trillion gallons of water in the United States. In addition to saving water, WaterSense Products saved 284 billion kilowatts of electricity.

Test Your WaterSense
The EPA has a test your watersense game. You can play it here.
More information about the Water Sense program and how you can participate is available here.

water sense logo

Thursday, March 15, 2018
fix-a-leak infographicColumbus Water Works would like to invite you to join us for our Fix-a-Leak Week Event on Thursday, March 22, 2018, from 10 AM to 2 PM at the Lowes Home & Improvement located at 6750 Veterans Parkway, Columbus, GA. We will be handing out information on the importance of detecting and fixing leaks to help you become responsible water users and save money on your water bill. We will also be giving out free water leak detection kits (while supplies last) to assist you in your efforts to save water.

Fix-a-Leak Week is an annual event sponsored by the Environmental Protection Agency’s WaterSense Program. Columbus Water Works is a proud partner of this program, committed to educating our customers on the importance finding small, often hidden leaks and repairing them in a timely manner.  Quick detection and repair of even the smallest leaks can save a lot of water! For example, did you know that a faucet dripping at a rate of one drip per second can waste more than 3,000 gallons of water in one year? One small, easy fix can save a lot of money and water, if repaired immediately.

To learn more, come see us Thursday at Lowes Home & Improvement! Click here for more details about the event.

For more information on WaterSense, its partners and other programs please visit: https://www3.epa.gov/waterse

Monday, March 12, 2018
Water Infrastructure History Blog Banner
If you don’t know much about water infrastructure history, don’t worry. You are not alone. Many people today turn on the water faucet and flush their toilets without thinking about the technology behind the turn or push of a switch. You may be surprised to find out that some ancient civilizations had private showers and heated water. In Greece a 3000-year-old water system made of glass clay pipes is still used by the Greeks today! Long story short, water infrastructure has a detailed history. From the pre-historic societies in the Jezreel Valley to the modern metropolitan societies of today, water infrastructure has evolved. Here at Columbus Water Works the water system infrastructure has also evolved to accommodate modern society and its needs.

During the early 1800’s the Chattahoochee River, which still serves as our water source was used by Native Americans. Native Americans fished, bathed and transported water along the Chattahoochee River.  In 1828 when Columbus, GA was established, water was transported from the Leonard Spring, in a series of pine log pipes that were three to four inches in diameter. The pine log pipe water system was constructed by hollowing out the pine logs with red-hot rings. One end of the log was then sharpened to fit into the next and caulked to hold in water. Before the pine log system was created, the city of Columbus used cisterns. Cisterns are underground tanks used to store water below the streets. These cisterns were made to harvest rain water which could later be pumped to ground level for the public to use. Citizens of Columbus would have to go to water pipes found at intersections to get water from the cisterns.

After Columbus Water Works was founded in 1903, the pine log pipe systems were replaced with cast iron pipes. Cast iron pipes provide more reliable service and last longer than pine log pipes.

Now that you know a little more about the local water infrastructure history, lets’ explore how ancient societies in the past gained access to water!

During prehistoric times in ancient China, Greece and Rome, water system technology advanced rapidly. Humans dug some of the first permanent wells, created homes that featured private toilets, deep drilled for water and even designed pressurized showers.

Ancient China
The earliest evidence of wells during the Neolithic time period can be found with the Chinese. The Neolithic Chinese deep drilled for ground water and some of these wells are still standing thousands of years later.

Ancient Greece
The Greeks devised heating systems and pressurized showers. There is even a water system made of glass clay pipes that still works today 3000 years later! The ancient Greeks were the first documented to use clay pipes in an underground network.

Ancient Rome 
The Romans had indoor plumbing and complex underground water systems that delivered water to homes, public baths and fountains. Some Roman towns located in modern day United Kingdom featured water pipes made out of hollowed logs.

We’ve only taken a quick journey through time today, more information about water system history is available here.
Monday, February 26, 2018
Repairing water leaks is very important to Columbus Water Works (CWW) and we value the community’s help with reporting leaks. 

Customers are encouraged to check their plumbing and irrigation systems regularly to identify problems early and avoid an unexpected increase in their monthly billing.  Even a small leak, such as a running toilet or a faulty irrigation sprinkler, can cause excessive and expensive water consumption.  If you experience a leak on private property, eligible customers may contact our Customer Service department at 706.649.3400 for more information about a possible adjustment on their account. 

If you are experiencing a water leak inside your home or office building or outside in the areas between the water meter and your home, please consult with a plumber as this is a leak on private property. If you don’t visually see a leak, you may notice a problem if your water bill is unusually high.  In some cases, our meter maintenance personnel may detect a water leak while reading your meter.  If so, a door hanger will be left at your residence to notify you of a potential problem.

When leaks are reported to us, we have a systematic process that we follow to ensure timely and proper repairs are made.

Once the report is received by our customer service staff, an onsite investigation will be scheduled for someone to check and verify the leak.  (This is typically done within one Business day.) If the leak is determined to be located between the meter box and the street or if the leak is in a public area, CWW is responsible for the repair.  If it is determined the leak is on the customer side of the water meter, the property owner will be responsible for finding and repairing the water leak on their property. CWW will notify the property owner if the leak is their responsibility.
The onsite investigation is used to determine the severity of the leak.  Based upon the severity and the impact the leak has on the system and customers; leaks are classified into one of three categories for prioritizing and scheduling repairs:

  • Severity Level 1: emergency leaks: (typical repair time 1-2 days)
  • Severity Level 2: priority leaks (typical repair time of 5-7 days)
  • Severity Level 3: minor leaks: (typical 4 week repair time)

Emergency Leaks

Example of Emergency Leak

       * neighborhoods or businesses do not have water
       * property damage is occurring or has occurred
       * leak is deemed to be a hazard to the public
       * could cause major ice spots in the winter
       * customers have no or reduced water pressure or water flow

Priority Leaks

Example of Priority Leak

       * steady flow that causes attention, but is not causing any
          property damage
       * leak may appear to be large, due to the amount of
          water visible
       * leak is minor but could result in property damage if
          left unattended
       * surrounding customers have low water pressure

Minor Leaks

Example of Minor Leaks

       * not deemed hazardous to customers
       * not damaging property
       * leaking slowly
       * leak is small
       * leak is not causing any loss of water pressure
          to surrounding customers

Once the leak is prioritized, CWW will schedule a crew to repair the leak.  CWW is required to call Georgia 811 “Call Before You Dig” for a utility locate before repair work can begin.  CWW may also need to obtain a city permit for traffic control, depending on the location of the leak.  In some instances, this process can take up to five business days to complete prior to our crews being able to make the repair.  In the case of emergency repairs, both the city and 811 personnel work diligently with us to complete this process as quickly and safely as possible.

Please keep this in mind and know that we have staff working 24/7 on all infrastructure problems throughout our entire 2,183-mile system of sewer and water pipes. Our staff continuously work to mark leaks (with either a flag or line locate identifications) that have been reported and are scheduled for repairs. 

We appreciate your patience and understanding as we work to address water leaks, to continue enhancing our response time and ensure clean, high-quality drinking water on its path to your home or business.

To learn more about how to test for water leaks in your home, get a FREE water leak detection kit by joining us at Lowe’s Home Improvement on March 22, 2018 as we celebrate “Fix A Leak” Week as part of the EPA’s WaterSense Program.

Lowe’s Home Improvement

6750 Veterans Parkway

Columbus, GA

10am – 2pm

Information will also be available at our main office, located at 1421 Veterans Parkway throughout the entire week!

For more information on the EPA’s WaterSense program, visit the EPA WaterSense webpage at www.epa.gov/watersense.

If you would like to report a leak on public property, you may visit our website at  http://www.cwwga.org/plaintext/home/reportaproblem.aspx to send us a secure email. 

Please follow us on our Facebook page for more important information about Columbus Water Works, how we maintain our infrastructure, and upcoming events in the community.
Monday, February 12, 2018
Valentine’s Day is approaching and with Valentines Days comes chocolate, wine, roses and (hopefully) diamonds.  A surprising amount of water is hidden in each of these things. Sandra Postel at National Geographic wrote an article on the amount of water used to make a single chocolate bar. The amount was a huge - 450 gallons of water per chocolate bar. This water comes from the rainfall needed to grow cocoa plants. All of the water used to create these items (roses, chocolate, wines and diamonds) comes with a virtual water cost. Virtual water is the amount needed to make certain items.

You can calculate an items virtual water cost using this tool developed by Grace Communications Foundation

Below are the virtual water costs of some items commonly gifted on Valentine’s Day.  Are you surprised by the water footprint left behind?
Valentines Day Water Footprint

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Friday, January 19, 2018
Columbus Water Works, Keep Columbus Beautiful and the Muscogee County Sheriff’s Department would like to say THANK YOU to all those who came out and supported the Grease and Pharmaceutical Recycling Event on Saturday, January 13, 2018.  Despite the very cold weather, 233 people came out to see us on Saturday.  Together we collected 175 gallons of cooking grease and 524 pounds of old medications! Those who participated demonstrated the willingness and personal effort to do their part in helping us protect the environment.

We would also like to give a special thank you to the men and women of the Bellwood Baptist Church Missionary Club and the Omega Psi Phi Fraternity, Inc. who came out to help with our collection efforts.  Thank you to Columbus Public Library on Macon Road for allowing us to utilize your property for the recycling event.

We all can be environmental stewards by supporting programs such as these to keep pollutants out of the sanitary sewer system and, in turn, out of our natural environment.
Friday, January 12, 2018
Dr. Martin Luther King, Jr. is one of the world’s most prominent civil rights leaders. He is responsible for championing the cause of equality and justice for African Americans during the 1960’s Civil Rights Movement. His approach of nonviolence and civil disobedience, including boycotts, sit-ins, and marches, were effective in driving change in U.S. legislation, which would improve the quality of life for African Americans.  

Beyond the advancement of African Americans, Dr. King had a vision of a truly united nation regardless of race or skin color. In his infamous “I Have A Dream” speech, delivered on August 28, 1963 during the March on Washington for Jobs and Freedom, he stated this vision by proclaiming that one day “little black boys and black girls will be able to join hands with little white boys and white girls as sisters and brothers.” He believed that love and unity was a stronger force than hatred and division.

In remembrance of Dr. Martin Luther King, Jr. and his legacy, let’s love one another regardless of our differences. Let’s unite as Americans in declaration of equality and justice for all. 

Columbus Water Works wishes you well as you celebrate this important day. In honor of Dr. King, our offices will be closed on Monday, January 15, 2018. Emergency Crews will be available, if you have a leak or other water related emergencies, please call 706-649-3400.

To learn more about Dr. Martin Luther King Jr. and his efforts to bring change during the Civil Rights Movement, visit http://www.history.com/topics/black-history/martin-luther-king-jr

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Thursday, December 14, 2017

There is an on-line bill pay website that appears to be affiliated with the Columbus Water Works (CWW), but it is not. Doxo.com is third-party website that allows people to pay their utility bills via their site. Doxo.com may charge extra fees to process your payment.  Also CWW cannot control when we will receive customer payments from doxo.com, which may result in a late payment charges being applied to your account or even disconnection of services due to non-payment.

Columbus Water Works recommends paying your water bill to us directly by visiting our website at www.cwwga.org.  By paying us directly through our site, you will not have additional fees for electronic payment processing and your account will be credited immediately.

If you receive suspicious phone calls or emails, from someone claiming to be a representative of CWW requesting payment, please call us at 706-649-3400.

Thursday, December 07, 2017
Cold weather is here for the winter! If you have not already winterized your home, you may want to consider doing it now. Water lines can easily freeze and cause damage to your home when temperatures drop below 25° Fahrenheit. If the proper steps are taken to prepare your water pipes for cold conditions, by insulating them, the cold weather might not be as bad. 

Below are some “Do-It-Yourself” tips that only require a small amount of money and a little bit of time. If these steps are taken before the cold temperatures hit, you may be able to avoid major damage and repair costs.
  • Locate your shut-off valve and be sure it is working properly in case you experience a burst pipe and need to turn off your water in a hurry.
  • Close, seal, and/or insulate crawl space and attic space openings. These are the most vulnerable pipes during cold weather. The local hardware store will have insulation materials and instructions for installation.
  • Consider using an outdoor faucet cover. It will both protect the spout and the water lines that provide water for your outdoor use.
  • Have your irrigation system serviced to winterize your sprinklers so they will be safe and ready to use again in the spring. This includes turning off your system and blowing excess water out of your sprinklers. Your system is now dry and won’t be likely to freeze in the harsh winters.
If you discover your water lines have frozen, please do not panic. Simply follow the steps below. If at any time you are uncertain of what steps to take, please consult a professional to avoid causing more damage.
  • Turn on your faucets. If nothing comes out, turn off the water at the main shut-off valve, leave the faucets on and call a plumber.
  • Thaw frozen pipes with warm air from a hair dryer, if practical. Start by warming the pipe as close to the faucet as possible, working toward the coldest section of the pipe. Never thaw a pipe with a torch or other open flame.
  • Have your plumber’s telephone number handy, just in case you experience a broken or frozen water pipe.
If you have a broken water pipe in your home or business and are unable to stop the water from leaking due to the break, please call Columbus Water Works at: 706-649-3400.

You should request a temporary shut-off and a service technician will come to your home to perform an emergency disconnect. This will avoid additional damage to your home or property, as well as unnecessary cost on your water bill.  Once the line is repaired, make sure to call customer service to restore water service to your home or business.

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Tuesday, November 21, 2017
ThanksgivingAs the holiday season begins, people are planning their Thanksgiving dinner menus and planning to celebrate with each other and give thanks.  Most families will prepare an enormous feast with a Turkey, dressing, cranberries, casseroles, cornbread, pies and more…  Thanksgiving has become a day to eat in many homes.  However, the sad truth is that many find themselves without the means to have a great feast and / or without a home to celebrate.

During the holidays, it is important to not only give thanks for the blessings that we have, but also to lend a helping hand to those less fortunate and those who may be mourning the loss of a loved one.  So when you are celebrating with your family and friends this season, please also reach out to someone who may be in need.  If you don’t have money to donate, that’s ok!  Time, caring and compassion for one another can often hold more meaning than just a monetary gift.  There are so many ways we can reach out to others in need.  We encourage you all to find a way to help.
Monday, November 06, 2017

Veterans DayColumbus, Georgia is fortunate to have Fort Benning as a neighbor to our community.  Our neighbors represent the
brave men and women serving our country.  The rich history of our neighboring military base allows us the opportunity to learn more about our country and the years of sacrifice these soldiers and their families have made and are still making today: protecting our freedom.  

In recognition of Veterans Day, Columbus Water Works would like to share the history about why Americans take this day specifically to honor these heroes.  On November 11, 1918, an Armistice agreement was signed, declaring a cease fire and prompting negotiations to end World War 1.  In 1919, President Wilson proclaimed November 11 “Armistice Day”, commemorating our soldiers for their heroism.

In 1938, Armistice Day became an official Holiday. A day to pay tribute to ALL our Soldiers; a day to remember those who gave their lives, who have survived the battle field, who are in the midst of battle and those preparing for battle.  Later in 1954, President Eisenhower renamed this holiday Veterans Day.

So on Saturday, November 11, please take a moment to reflect on the sacrifices so many make to protect your freedom and what that freedom affords you and your family.  Say “Thank You” to our neighbors at Fort Benning.

On behalf of Columbus Water Works, “Thank you for your service, your sacrifices and your bravery.”

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Monday, October 30, 2017
Our customers rely on accurate billing information from the Columbus Water Works (CWW) in order to identify water leaks, manage their budgets and to have peace of mind, knowing their water utility is working in their best interest.  CWW is dedicated to our customers and the needs of our community.  Over the past few years, we have been improving our infrastructure, billing and customer service processes, and technology.  As each improvement is made, it is understandable for the community to have questions and uncertainty with these processes - especially related to water bills. 

In order to clarify some misinformation, we have compiled the following information on our billing and meter reading processes.  If you still have questions, please call a customer service representative at 706-649-3400.

Water Meters are read every month.  In the past, CWW read the residential water meters every two months and divided it in half, billing each half monthly.  In 2014, CWW began reading all water meters every month, allowing our customers to have more accurate and timely water consumption information.  This change was made possible with improved technology allowing us to read each of the 68,000 (+/-) meters in Muscogee County, without having to add additional staff.

We currently divide the community into seven sections for the purpose of meter reading and billing.  The division of these sections allow us to ensure that all meters are read on the same schedule, keeping the time between meter reads as even as possible for all of our customers.

Holidays and inclement weather may slightly change the number of days between read dates. CWW believes it is important to ensure the safety of our employees at all times, as well as, allowing employees to celebrate with their families on holidays.  After celebrating holidays or being closed due to weather conditions, our staff works diligently to read and bill each meter in a timely manner but this does cause some fluctuation between meter reading dates.

CWW utilizes both manual read and radio read meters. CWW is currently in the process of converting all of our water meters to radio read meters.  The radio read meters allow us to record the amount of water used without having to physically lift the meter box and record the meter reading. Radio read meters increase the accuracy of the water meter read, as well as, allow CWW to be more efficient.  Currently over two-thirds of the water meters in the CWW system are radio read meters.  We anticipate all water meters will be radio read meters by the end of 2019.

If your water meter is a manual read meter, our staff will locate the water meter, lift the lid and manually record the read information.  There are times when a manual read meter cannot be located.  In these situations, a locate crew is dispatched to find the meter before a bill for that address can be generated.  In these situations, the number of days between bills may fluctuate.  If you believe that your meter is not locatable, please contact a customer service representative at 706-649-3400. 

Garbage fees are billed by CWW on behalf of the Columbus Consolidated Government (CCG).  The CCG does not bill directly for garbage pickup.  Instead, CWW has agreed to include garbage and tree collection fees on our water bills. These costs are determined by the CCG.  CWW receives a report from CCG identifying which residents have utilized the tree collection services and bills accordingly.  All funds collected from these associated costs are provided to CCG.

If you have any questions regarding garbage collection, recycling bins, or tree pick-up and the associated costs, please call Citizen Services at 706-653-4000.  Our staff will not be able to provide assistance with these questions.

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