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Monday, February 12, 2018
Valentine’s Day is approaching and with Valentines Days comes chocolate, wine, roses and (hopefully) diamonds.  A surprising amount of water is hidden in each of these things. Sandra Postel at National Geographic wrote an article on the amount of water used to make a single chocolate bar. The amount was a huge - 450 gallons of water per chocolate bar. This water comes from the rainfall needed to grow cocoa plants. All of the water used to create these items (roses, chocolate, wines and diamonds) comes with a virtual water cost. Virtual water is the amount needed to make certain items.

You can calculate an items virtual water cost using this tool developed by Grace Communications Foundation

Below are the virtual water costs of some items commonly gifted on Valentine’s Day.  Are you surprised by the water footprint left behind?
Valentines Day Water Footprint

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Friday, January 19, 2018
Columbus Water Works, Keep Columbus Beautiful and the Muscogee County Sheriff’s Department would like to say THANK YOU to all those who came out and supported the Grease and Pharmaceutical Recycling Event on Saturday, January 13, 2018.  Despite the very cold weather, 233 people came out to see us on Saturday.  Together we collected 175 gallons of cooking grease and 524 pounds of old medications! Those who participated demonstrated the willingness and personal effort to do their part in helping us protect the environment.

We would also like to give a special thank you to the men and women of the Bellwood Baptist Church Missionary Club and the Omega Psi Phi Fraternity, Inc. who came out to help with our collection efforts.  Thank you to Columbus Public Library on Macon Road for allowing us to utilize your property for the recycling event.

We all can be environmental stewards by supporting programs such as these to keep pollutants out of the sanitary sewer system and, in turn, out of our natural environment.
Friday, January 12, 2018
Dr. Martin Luther King, Jr. is one of the world’s most prominent civil rights leaders. He is responsible for championing the cause of equality and justice for African Americans during the 1960’s Civil Rights Movement. His approach of nonviolence and civil disobedience, including boycotts, sit-ins, and marches, were effective in driving change in U.S. legislation, which would improve the quality of life for African Americans.  

Beyond the advancement of African Americans, Dr. King had a vision of a truly united nation regardless of race or skin color. In his infamous “I Have A Dream” speech, delivered on August 28, 1963 during the March on Washington for Jobs and Freedom, he stated this vision by proclaiming that one day “little black boys and black girls will be able to join hands with little white boys and white girls as sisters and brothers.” He believed that love and unity was a stronger force than hatred and division.

In remembrance of Dr. Martin Luther King, Jr. and his legacy, let’s love one another regardless of our differences. Let’s unite as Americans in declaration of equality and justice for all. 

Columbus Water Works wishes you well as you celebrate this important day. In honor of Dr. King, our offices will be closed on Monday, January 15, 2018. Emergency Crews will be available, if you have a leak or other water related emergencies, please call 706-649-3400.

To learn more about Dr. Martin Luther King Jr. and his efforts to bring change during the Civil Rights Movement, visit http://www.history.com/topics/black-history/martin-luther-king-jr

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Thursday, December 14, 2017

There is an on-line bill pay website that appears to be affiliated with the Columbus Water Works (CWW), but it is not. Doxo.com is third-party website that allows people to pay their utility bills via their site. Doxo.com may charge extra fees to process your payment.  Also CWW cannot control when we will receive customer payments from doxo.com, which may result in a late payment charges being applied to your account or even disconnection of services due to non-payment.

Columbus Water Works recommends paying your water bill to us directly by visiting our website at www.cwwga.org.  By paying us directly through our site, you will not have additional fees for electronic payment processing and your account will be credited immediately.

If you receive suspicious phone calls or emails, from someone claiming to be a representative of CWW requesting payment, please call us at 706-649-3400.

Thursday, December 07, 2017
Cold weather is here for the winter! If you have not already winterized your home, you may want to consider doing it now. Water lines can easily freeze and cause damage to your home when temperatures drop below 25° Fahrenheit. If the proper steps are taken to prepare your water pipes for cold conditions, by insulating them, the cold weather might not be as bad. 

Below are some “Do-It-Yourself” tips that only require a small amount of money and a little bit of time. If these steps are taken before the cold temperatures hit, you may be able to avoid major damage and repair costs.
  • Locate your shut-off valve and be sure it is working properly in case you experience a burst pipe and need to turn off your water in a hurry.
  • Close, seal, and/or insulate crawl space and attic space openings. These are the most vulnerable pipes during cold weather. The local hardware store will have insulation materials and instructions for installation.
  • Consider using an outdoor faucet cover. It will both protect the spout and the water lines that provide water for your outdoor use.
  • Have your irrigation system serviced to winterize your sprinklers so they will be safe and ready to use again in the spring. This includes turning off your system and blowing excess water out of your sprinklers. Your system is now dry and won’t be likely to freeze in the harsh winters.
If you discover your water lines have frozen, please do not panic. Simply follow the steps below. If at any time you are uncertain of what steps to take, please consult a professional to avoid causing more damage.
  • Turn on your faucets. If nothing comes out, turn off the water at the main shut-off valve, leave the faucets on and call a plumber.
  • Thaw frozen pipes with warm air from a hair dryer, if practical. Start by warming the pipe as close to the faucet as possible, working toward the coldest section of the pipe. Never thaw a pipe with a torch or other open flame.
  • Have your plumber’s telephone number handy, just in case you experience a broken or frozen water pipe.
If you have a broken water pipe in your home or business and are unable to stop the water from leaking due to the break, please call Columbus Water Works at: 706-649-3400.

You should request a temporary shut-off and a service technician will come to your home to perform an emergency disconnect. This will avoid additional damage to your home or property, as well as unnecessary cost on your water bill.  Once the line is repaired, make sure to call customer service to restore water service to your home or business.

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Tuesday, November 21, 2017
ThanksgivingAs the holiday season begins, people are planning their Thanksgiving dinner menus and planning to celebrate with each other and give thanks.  Most families will prepare an enormous feast with a Turkey, dressing, cranberries, casseroles, cornbread, pies and more…  Thanksgiving has become a day to eat in many homes.  However, the sad truth is that many find themselves without the means to have a great feast and / or without a home to celebrate.

During the holidays, it is important to not only give thanks for the blessings that we have, but also to lend a helping hand to those less fortunate and those who may be mourning the loss of a loved one.  So when you are celebrating with your family and friends this season, please also reach out to someone who may be in need.  If you don’t have money to donate, that’s ok!  Time, caring and compassion for one another can often hold more meaning than just a monetary gift.  There are so many ways we can reach out to others in need.  We encourage you all to find a way to help.
Monday, November 06, 2017

Veterans DayColumbus, Georgia is fortunate to have Fort Benning as a neighbor to our community.  Our neighbors represent the
brave men and women serving our country.  The rich history of our neighboring military base allows us the opportunity to learn more about our country and the years of sacrifice these soldiers and their families have made and are still making today: protecting our freedom.  

In recognition of Veterans Day, Columbus Water Works would like to share the history about why Americans take this day specifically to honor these heroes.  On November 11, 1918, an Armistice agreement was signed, declaring a cease fire and prompting negotiations to end World War 1.  In 1919, President Wilson proclaimed November 11 “Armistice Day”, commemorating our soldiers for their heroism.

In 1938, Armistice Day became an official Holiday. A day to pay tribute to ALL our Soldiers; a day to remember those who gave their lives, who have survived the battle field, who are in the midst of battle and those preparing for battle.  Later in 1954, President Eisenhower renamed this holiday Veterans Day.

So on Saturday, November 11, please take a moment to reflect on the sacrifices so many make to protect your freedom and what that freedom affords you and your family.  Say “Thank You” to our neighbors at Fort Benning.

On behalf of Columbus Water Works, “Thank you for your service, your sacrifices and your bravery.”

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Monday, October 30, 2017
Our customers rely on accurate billing information from the Columbus Water Works (CWW) in order to identify water leaks, manage their budgets and to have peace of mind, knowing their water utility is working in their best interest.  CWW is dedicated to our customers and the needs of our community.  Over the past few years, we have been improving our infrastructure, billing and customer service processes, and technology.  As each improvement is made, it is understandable for the community to have questions and uncertainty with these processes - especially related to water bills. 

In order to clarify some misinformation, we have compiled the following information on our billing and meter reading processes.  If you still have questions, please call a customer service representative at 706-649-3400.

Water Meters are read every month.  In the past, CWW read the residential water meters every two months and divided it in half, billing each half monthly.  In 2014, CWW began reading all water meters every month, allowing our customers to have more accurate and timely water consumption information.  This change was made possible with improved technology allowing us to read each of the 68,000 (+/-) meters in Muscogee County, without having to add additional staff.

We currently divide the community into seven sections for the purpose of meter reading and billing.  The division of these sections allow us to ensure that all meters are read on the same schedule, keeping the time between meter reads as even as possible for all of our customers.

Holidays and inclement weather may slightly change the number of days between read dates. CWW believes it is important to ensure the safety of our employees at all times, as well as, allowing employees to celebrate with their families on holidays.  After celebrating holidays or being closed due to weather conditions, our staff works diligently to read and bill each meter in a timely manner but this does cause some fluctuation between meter reading dates.

CWW utilizes both manual read and radio read meters. CWW is currently in the process of converting all of our water meters to radio read meters.  The radio read meters allow us to record the amount of water used without having to physically lift the meter box and record the meter reading. Radio read meters increase the accuracy of the water meter read, as well as, allow CWW to be more efficient.  Currently over two-thirds of the water meters in the CWW system are radio read meters.  We anticipate all water meters will be radio read meters by the end of 2019.

If your water meter is a manual read meter, our staff will locate the water meter, lift the lid and manually record the read information.  There are times when a manual read meter cannot be located.  In these situations, a locate crew is dispatched to find the meter before a bill for that address can be generated.  In these situations, the number of days between bills may fluctuate.  If you believe that your meter is not locatable, please contact a customer service representative at 706-649-3400. 

Garbage fees are billed by CWW on behalf of the Columbus Consolidated Government (CCG).  The CCG does not bill directly for garbage pickup.  Instead, CWW has agreed to include garbage and tree collection fees on our water bills. These costs are determined by the CCG.  CWW receives a report from CCG identifying which residents have utilized the tree collection services and bills accordingly.  All funds collected from these associated costs are provided to CCG.

If you have any questions regarding garbage collection, recycling bins, or tree pick-up and the associated costs, please call Citizen Services at 706-653-4000.  Our staff will not be able to provide assistance with these questions.

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Tuesday, October 24, 2017
Halloween is coming up fast and families throughout the community are getting ready - searching for the perfect costume, carving pumpkins and decorating your home. Being able to enjoy this kid-friendly holiday in the safest way possible is very important to the Columbus Water Works. To assist in this effort, we have compiled a list of safety tips below:

Trick-or-Treating Safety Tips:

  • The Columbus Police Department advises trick-or-treating between 6 p.m. to 8:30 p.m.
  • Children under the age of 12 should not be alone at night without adult supervision. If kids are mature enough to be out without supervision, they should travel in groups and stick to familiar areas that are well lit.
  • When selecting a costume, make sure it is the right size to prevent trips and falls.
  • Choose face paint and makeup whenever possible instead of masks, which can obstruct a child’s vision.
  • Always walk on sidewalks or paths. If there are no sidewalks, walk facing traffic as far to the left as possible. Children should walk on direct routes with the fewest street crossings.
  • Do not let your kids eat anything until you are able to check the candy first.

In addition to trick-or-treating, other family functions are being held in our community in celebration of Halloween. Muscogee Moms has a Fall Festival guide, which lists many events where you and your family can safely have fun. 

Be safe and enjoy your Halloween! 

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Friday, September 15, 2017

Columbus Water Works has received this esteemed national recognition by the Water Environment Federation as a Utility of the Future Today 2017 for Community Partnership & Engagement.  The Utility of the Future program seeks to promote and recognize utilities that are building on a foundation of excellent management and help small, medium, and large utilities transform their operations over time.

Columbus Water Works is dedicated to meeting the ever-increasing challenges of sustainability, innovative technology and green energy while protecting the environment and preserving our most precious resource – water.  CWW’s program for community sustainability emphasizes public education about the environment, energy conservation, return rate, and water use optimization.  The integral part of CWW’s business is to support and provide national, regional and tri-community leadership in the areas of public education, community involvement, environmental stewardship, and economic development.  CWW’s environmentally friendly programs are used to protect, restore and enhance the natural environment. 


CWW’s core value of integrity reflects their commitment and dedication to a standard of excellence that promotes honesty and transparency.  They strive to ensure that their practices are dependable and trustworthy in meeting the customers’ needs.  This commitment is reflected in state, local, and national awards they receive.  CWW is recognized in the areas of environmental stewardship, operational planning, management, water quality monitoring safety, and financial operations.  By competing for awards, CWW strives for stellar performance in order to better serve their customers.

Columbus Water Works is one of 25 water utilities from across the U.S. recognized as forward-thinking, innovative utilities that are providing resilient and value-added service to communities.

The Utility of the Future Today program was launched in 2016 by four water sector organizations—the National Association of Clean Water Agencies (NACWA), the Water Environment Federation (WEF), the Water Environment & Reuse Foundation (WE&RF) and WateReuse, with input from the U.S. Environmental Protection Agency (EPA).

The Utility of the Future Today concept is being promoted as the nation’s water system faces challenges such as aging infrastructure, water pollution, workforce shortages, and impacts of climate change, including drought, floods, storms, and sea level rise. The 25 utilities recognized in 2017 are transforming operations to meet challenges by recovering resources, engaging in the community, forming un-traditional partnerships, and building an internal culture of innovation.

“The innovations coming to the water sector present an opportunity for a paradigm shift in the way utilities think about and solve long-standing challenges to clean and reliable water,” said Eileen O’Neill, Executive Director of the Water Environment Federation. “WEF is excited to recognize Columbus Water Works for embracing innovative ways to better serve their communities.” 

Columbus Water Works will be recognized during an awards ceremony at WEFTEC 2017 – WEF’s 90th annual technical exhibition and conference – this October in Chicago.

Utility of the Future staff 2017

Columbus Water Works employees who were instrumental in achieving this prestigious award

Thursday, September 14, 2017

The Columbus Water Works has located a water main leak in the intersection of Buena Vista Road and Henry Avenue.  In order to safely repair this leak, our crews will need to close the intersection while the work is performed.  The repair is scheduled for Sunday, September 17 beginning at 8 a.m.  Pending any unforeseen delays, the work is expected to be completed by 5 p.m.   

As part of this project, there will be a detour in place to reduce traffic interruptions.  Please see the map below detailing the work area. 

Detour Map
For the safety of pedestrians and motorists, some areas near this repair work and around the road closure areas may be identified as having restricted or limited access.  We appreciate the community’s understanding and patience while we work to complete this project.  Our goal is to repair the leak and restore the intersection for full use as quickly and as safely as possible.

Please follow us on our Facebook page for updates and additional information on this repair and other construction projects.
Monday, September 11, 2017
Columbus Water Works’ offices will be closed on Tuesday, September 12 due to tropical storm conditions and the resulting damage to the Chattahoochee Valley. Essential personnel will be working to limit water service interruptions. If you experience a water related emergency during this time, please call 706-649-3400.  Personnel will respond when conditions are safe.

Our top concern continues to be the safety of our employees and the community.

For information on City Emergency response and other closures, please visit: https://www.facebook.com/mayorteresatomlinson/posts/1577933418910798 

If you would like more safety tips, please visit: ready.ga.gov.

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Saturday, September 09, 2017
Columbus Water Works’ offices will be closed on Monday, September 11 due to tropical storm conditions from Hurricane Irma. Essential personnel will be working to limit water service interruptions. If you experience a water related emergency during this time, please call 706-649-3400.  Personnel will not be responding during the height of the severe weather and will resume emergency responses as soon as it is safe to do so.

Our top concern is for the safety of our employees and the community. We urge you to take necessary safety precautions.  The tropical storm conditions are likely to include heavy rainfall and winds ranging from 40 to 60 miles per hour.

For information on City Emergency response and other closures, please visit: https://www.facebook.com/mayor.tomlinson/posts/1598047020247612

If you would like more safety tips, please visit: ready.ga.gov.

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Friday, September 08, 2017

On September 11, 2001, the United States suffered a great tragedy when four planes were hijacked and deliberately flown into two important buildings: the Pentagon in Washington D.C. and the Twin Towers of the World Trade Center in New York City.  This devastating attack claimed the lives of over 3,000 people and more than 400 police officers and firefighters.  As a nation, we stood together to overcome the largest terrorist attack on our soil.  Today, 16 years later, we still stand together to honor the many lives lost and to pay tribute to the bravery of the men and women who worked tirelessly to find survivors.

On December 18, 2002, President Bush signed a resolution into law proclaiming September 11 as Patriot Day.  On this day each year, our nation joins together to honor the lives lost.  Although Patriot Day is not a federal holiday, the United States joins together at 8:46 a.m. marking the time the first plane flew into the World Trade Center with special church services, prayers and moments of silence.  In addition, flags are flown at half-staff as a mark of respect.

We encourage the community to join us in a moment of silence on Monday, September 11 at 8:46 a.m. in remembrance of those who lost their lives and for those who risked their lives for one another during this tragedy. 

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Thursday, August 31, 2017

Labor DayLabor Day is celebrated every year on the first Monday of September.  This holiday pays tribute to our ancestors who helped to transform working conditions in our country.  Their struggles and sacrifices not only shaped our country’s workforce regulations, it also propelled our industrial advances allowing the United States of America to be the prosperous nation we are today.

Their struggle was significant and the workers had finally had enough in the late 1800’s when they joined together to form workers unions.  Together they fought for safer working conditions, reasonable pay and reasonable working hours.  As a result of their bravery, we no longer have children working in factories.  Companies are required to ensure safety precautions are made while we do our tasks. We have set guidelines for the number of hours each week we work and minimum pay requirements preventing employers from paying us less than livable wages.  During their protests and the resulting riots, many lives were lost. 

After the peak of the protests in 1894, the federal government passed an act acknowledging Labor Day as an official holiday.  The holiday was declared in attempts to mend the strained relationships between the workers, the government and the industries.

In honor of their bravery and dedication, the Columbus Water Works will be closed on Labor Day, Monday, September 4, 2017.  If you have a water related emergency, please call 706-649-3400. Emergency Crews will be available.


Monday, August 14, 2017

New Website

We are excited to announce our new website will be launched on Friday, August 18, 2017!  

The updated site will make it easier for you to pay your bill, report a problem, get information about events and learn more about us.  The updated website will continue to provide you with key information on our customer service, operational departments, reports, educational resources, company announcements, blog, Facebook and more.

Thursday, August 03, 2017
Kids are getting ready to venture off to another year full of classes, learning challenges and new experiences. Parents and grandparents are working hard to make sure they have what they need to make the best of the new school year. Columbus Water Works’ team members are proud to have been able to contribute to the United Way of the Chattahoochee Valley’s annual “Stuff the Bus” campaign gathering school supplies for families who need a little extra support.

This year’s “Stuff the Bus” campaign collected and distributed 5,226 filled backpacks to Title 1 schools for kids K-2 in Columbus, Phenix City, Russell County and Harris County. 33 additional boxes of supplies were also donated to schools for teachers to allocate to their students in need throughout the school year. This event provides needed support to our children allowing them to focus on learning instead of focusing on things they need.

The Columbus Water Works cares about our youth and wish everyone a safe and productive school year.

For more information about United Way of the Chattahoochee Valley and the services they support, please visit: https://www.unitedwayofthecv.org/

Friday, July 21, 2017

Columbus Water Works, Keep Columbus Beautiful and the Muscogee County Sheriffs Department are teaming up again, to hold another Grease Recycling and Pharmaceutical Disposal Event! On Saturday August 5, 2017 from 10am to 2pm we will be at the old K-Mart on Macon Road and K-Mart on Airport Thruway collecting used cooking grease and old or unused medications. Please join us in our efforts to protect the environment by bringing your used cooking grease and old medications for recycling and proper disposal.

The recycling of old medications and used cooking grease are a part of our initiative to be good stewards of the environment. By collecting them, we help to prevent the clogging of sewer lines which can be costly as well as provide a supplemental power source for our wastewater treatment plant.

If you can’t make it to the event, there are also eight (8) stationary drop-off sites located throughout Columbus.  These sites are available 24-hours a day, 7 days a week for your convenience. Thank you for your assistance in keeping cooking grease out of the sewer lines.

To learn more about this event, please visit our website: www.cwwga.org

Wednesday, June 28, 2017
There continues to be a rising concern over people posing as utility employees to gain access to a person’s home, business, or personal information.   At Columbus Water Works (CWW) we take this issue very seriously, as the security and safety of our customers are extremely important to us.  We encourage our customers to be alert of impostors posing as CWW employees and to contact us should you ever have any questions or concerns.

Here is a list of things you should know to help identify if you are really dealing with a CWW employee.

  1. All CWW Employees have a Photo ID Badge identifying their name and employee number.  If you are uncertain of the validity of any of our team members, please ask to see their CWW Identification Badge.  If you are still unsure if they work for CWW, you may call our main customer service number at 706-649-3400 to speak with a service representative.  They will be able to verify the employee by ID Badge number and confirm the service order assignment which authorizes them to be at your location. 
  2. If there is work being performed in the vicinity of your location, CWW employee may have a need to knock on your door to notify you any potential disruptions to your service.  Otherwise, CWW employees should only come to your home if prior arrangements have been made with our customer service area to complete a service order, for example, to perform meter installation or to reread your meter.  
  3. CWW employees will never come to your home or office location asking for personal information or money.
  4. CWW will not initiate a telephone contact to individual residential customers to request immediate payment on the account in order to avoid disconnection of services.  If you receive a phone call requesting immediate payment on your account from someone alleging to be a CWW employee, please report the issue to the authorities.
  5. All service vehicles for CWW personnel or any of our contracted workers will be clearly identified by an appropriate organizational logo.


Thursday, June 22, 2017
Independence Day

Independence Day, also commonly referred to as the Fourth of July, is a federal holiday commemorating the adoption of the Declaration of Independence on July 4, 1776.

In addition to many community events celebrating our history and traditions, many of our customers will enjoy family and friends, along with fireworks, parades, barbecues, and picnics. 

In recognition of the July 4 holiday, our office hours are listed below:   

Columbus Water Works Holiday Hours

The Columbus Water Works customer service office, located at 1421 Veterans Parkway, will be closed from 11:00 a.m. – 2:00 p.m. on Friday, June 30th for our Annual Meeting.  The Customer Service lobby will reopen at 2:00 p.m.

The Drive-thru will be closed from 11:00 a.m. – 5:00 p.m.

All Columbus Water Works offices will be closed on Monday, July 3rd and Tuesday, July 4th for the Fourth of July holiday. 

To make a payment on your account, using a credit card or e-check, you may access our automated payment line at (855)748-1350.  Please have your account number available in order to log on to utilize the system.  You may also deposit your payment in our Drop Box located in our customer parking lot located on Veterans and 14th Street or you may also make a payment at any CB&T Bank location. 

To report a water or sewer emergency during this time, please call (706) 649-3400.  Emergency crews will be available. 

We will resume regular business hours on Wednesday, July 5.

For more information about our services, please visit our website at www.cwwga.org or follow us on Facebook.

Have a wonderful and safe July 4th Holiday!

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